Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: October 18, 2026
Thank you for shopping with STONED Fine Jewelry. We take exceptional care in preparing, packaging, and shipping each piece to ensure your jewelry arrives safely.
ORDER PROCESSING & PRODUCTION
In-stock pieces are prepared for shipment following payment confirmation and order verification.
Bespoke and made-to-order jewelry typically requires 4–8 weeks for production, although timelines may vary depending on the complexity of the design, gemstone sourcing, and availability of materials.
Estimated production and delivery timelines will be communicated during the ordering process.
DOMESTIC SHIPPING
We offer complimentary insured domestic shipping within the United States via FedEx.
Orders are generally shipped using FedEx Priority Overnight or 2Day services, depending on the destination and shipment requirements.
All fine jewelry shipments are securely packaged, fully insured in accordance with the applicable shipping coverage, and require a signature upon delivery.
INTERNATIONAL SHIPPING
STONED Fine Jewelry offers international shipping to eligible destinations.
International shipping is generally $175 USD, unless otherwise specified in your invoice or purchase agreement.
International orders are shipped using secure, insured shipping services, including FedEx and Malca-Amit, as appropriate.
International shipping charges do not include customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the recipient and may be collected by customs authorities or the shipping carrier before delivery.
STONED Fine Jewelry does not control or determine these charges and cannot guarantee customs clearance timelines.
SHIPPING CONFIRMATION & TRACKING
Once your order has shipped, you will receive a shipping confirmation containing tracking information, when available.
Please allow time for tracking information to become active following shipment.
DELIVERY TIMES
Delivery estimates are provided for reference and are not guaranteed.
Shipping timelines may be affected by carrier operations, weather conditions, customs processing, holidays, or circumstances outside our reasonable control.
Production timelines for bespoke and made-to-order pieces are separate from shipping transit times.
SHIPPING ADDRESS & DELIVERY
Clients are responsible for providing accurate and complete shipping information.
If you need to update your delivery address, please contact us as soon as possible. Address changes may not be possible once a shipment has been dispatched.
For security purposes, certain shipments may require delivery to an approved FedEx location or another verified address.
LOST, DAMAGED & DELAYED SHIPMENTS
If your shipment is delayed, lost, or arrives damaged, please contact us promptly at info@stonedfinejewelry.com.
We will assist in investigating the matter with the shipping carrier and applicable insurance provider.
If your package arrives with visible damage or signs of tampering, please retain all original packaging and contact us immediately.
ORDER CHANGES & CANCELLATIONS
All purchases are subject to our final sale policy.
Once an order has been confirmed and production has commenced, cancellations are not permitted.
Please contact our team promptly regarding any requested changes. Changes may not be possible once production or shipping has begun.
Nothing in this policy limits rights or remedies available under applicable law.
CONTACT US
For questions regarding shipping, delivery, or an existing order, please contact:
STONED Fine Jewelry